Many of our customers find us on Yelp. We’re very proud of our five-star rating and we welcome all honest reviews. To learn how to leave us a review on Yelp, please scroll down this post to the section on How to Leave a Review.
Important: If you have never used Yelp before and don’t plan on using it, we suggest you write a review in Google instead of Yelp. We explain the reason for this in the next paragraph. Please go here to see the instructions for writing a review for Airmakers Heating and Air in Google.
Avoiding the Review Filter
Yelp has a very strict review filter. That means a lot of the reviews consumers leave get filtered and are not visible. Why does this happen? Yelp works very hard to keep people from leaving fake reviews. In the process, many legitimate reviews get filtered as well. This is extremely annoying because many consumers go out of their way to praise a business they like or warn others of a possible rip off. Does this mean Yelp believes your review is disingenuous? Are they calling you a liar? Maybe. but before you start searching for their customer service phone number – which doesn’t exist – to lodge a complaint, remember that their filter is based on a computer generated algorithm that has rules and guidelines that it follows. So rather than get frustrated, lets look at some reasons why a review may get filtered.
Yelp wants to make sure you are a real person and real people are more likely to fill out complete profiles of themselves. Make sure you go through the profile set up section in the left side bar and answer all the questions, or at least as many as you can. Have fun with this area. If you’re not comfortable giving out details of yourself, feel free to make stuff up. Many Yelpers do. Just be sure to answer the questions as a human would. Also be sure to upload a picture as well. Yelp likes their users to have images. Some include images of their pets.
Once you have a completed profile, your next step is to try and add some friends. You can upload your email lists from Yahoo and Gmail. If you don’t want to do this, then just read some of the other reviews. When you find some that you like, make a request to “friend” that person. A good tip here is to “friend’ users that have a long history on Yelp, especially those that are in your local area.
One of the biggest reasons reviews get filtered on Yelp is because users just don’t have enough of them. We love that you want to write a positive review for us, but we encourage you to write some reviews for other businesses as well. Is there a restaurant that you particularly like? How’s the customer service at your bank or supermarket? You can write a review about any local business. Try to stay in your area and don’t write all five-star reviews. Mix it up a little. Just be careful, your negative review can damage the reputation of a business. And always make sure you review a business that you’ve actually used.
Finally, try to be a regular user. If you write a review for a local business once or twice a month, your reviews are more likely to be visible for all to see. You’re not only doing a service for other consumers, but writing reviews is fun.
How to Leave a Review
Go to any page of our website and scroll to the bottom. In the bottom right side of the footer, you will see a bunch of gold stars. Next to those stars is a link called Visit Our Yelp Reviews. Click on that link. If you have trouble, you can click on this link and it will take you to the same profile page.
Once you’re on our profile page, click on the link in the middle of the page that says Write a Review. I usually like to open a word document, write my review there to make sure the spelling and punctuation is correct, and then copy and paste it into the review body. Don’t forget to give your review 1-5 stars. Once you’re done writing your review, you may be prompted to answer a few questions, but these are optional. Just scroll all the way down and on the bottom right of the page you will see a red Post button. Click on that.
Congratulations! You’ve successfully posted a review for everyone to see. If you made a mistake, don’t worry, you can edit any review whenever you want. We thank you for your honest feedback. If you have any problems at all with this process, be sure to call us at (858) 530-1822 and we’ll talk you through it.
Now go write some more reviews!